Prices on this website are Australian Dollars and includes 10% GST.

Orders are subject to payment verification and acceptance before they are shipped. Christmas is Coming uses Stripe for secure online credit card processing. Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason you will be refunded.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns Policy

Please do not hesitate to contact us if you have any questions about your purchase, either by email sales@christmasiscoming.com.au or phone 0459 769 932.

Christmas is Coming strive to deliver products to our customers in premium condition. If the product is found to be faulty we will replace the product or refund the full purchase price (excluding delivery). However, we are unable to accept liability for products damaged in transit and we will not refund on a “change of mind” basis. Please send us a photo/video of faulty product.

Products on this site are new in working condition, as they are checked before sending, if faulty & last one left, options are; 

• I will refund your money,
• Receive product next year (if available)
  Note: LEMAX retires products every year, if this happens you will receive a credit to the same value.
• You can choose another product/s at same price or value, if over the price can pay difference.
• All return products are at your expense & the cost will not be credited back to you.
• 
  All returned items must be re-packaged & returned in original packaging with no damage.
  
  
• If for some reason your item is damaged on arrival, it is insured with Australian Post for your insurance purposes.
  
  

How To Return An Item

Please choose carefully as we do not accept product back due to change of mind. Unless there is a defect with your product, we will not accept returns.

Claims for a return must be lodged with us within 7 days of receipt of your product with a photo of the defect.

Please email sales@christmasiscoming.com.au to arrange a return and request a refund.

Shipping

- We only ship within Australia -

Delivery times

Christmas is Coming aims to dispatch all stocked items within 3-5 working days from NSW Australia. 

Please allow an extra 1-2 days for delivery after a public holiday, as this covers busier times in our dispatch area and busy times with the courier companies.

* Please note we can not courier to PO Box addresses so please provide a physical address for delivery.

Note; Due to Covid we are experiencing extended delays with Australia Post, please understand this is out of our control and do our best to ensure a fast delivery.

Our standard delivery service – Signature required:

We use a signature required service as our standard service. This means that you will need to sign for the package from the courier.

If you are not available to sign for the package the courier will leave a ‘Card to Call’ so you can arrange pick-up or redelivers.

Notes in your delivery instructions may or may not be followed by the courier, I am sorry we can not guarantee that instructions will be followed to the letter. In particular our courier will not call in advance to arrange delivery at a specific time.

Shipping charges

FREE Shipping on LEMAX*
to NSW, VIC, QLD, ACT, TAS ONLY
$20 Shipping on LEMAX*
to SA, WA, NT

*Excluding figurines, minimum spend $150.00 to receive free shipping otherwise flat fee of $15.00. 

NON LEMAX ITEMS
FREE Shipping to NSW, VIC, QLD, ACT, TAS ONLY
$20 Shipping to SA, WA, NT

 

Carriers

We use Australia Post to deliver our orders. Items are dispatched as a tracked signature parcel.

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